• Service model based on lean tools to improve order fulfillment rate in a SMEs in the commercial sector 

      Quiroz Flores, Juan Carlos; Caso Vicente, Katterin Jennyfer; Galarreta Bellido, Marina Elvira (Latin American and Caribbean Consortium of Engineering Institutions, 2023)
      Acceso abierto
      The commercial sector has been growing steadily in recent years. However, there are problems within logistics that are detrimental to customer satisfaction; the objective of companies is to deliver orders on time and avoid ...