Listar por autor "Morales, Oswaldo"

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    • Liderazgo orientado a la gente en call centers 

      León, Federico R.; Morales, Oswaldo; Ramos, Juan D.; Goyenechea, Álvaro; Rojas, Paul A.; Meza, José; Burga León, Andrés Alberto (Universidad ESAN, 2017)
      Acceso abierto
      Propósito: Los call centers generan estrés y ausentismo en el personal y la literatura sugiere que el liderazgo orientado a la gente es el tipo adecuado de supervisión para tal situación. Este estudio comparó sus efectos ...

    • Supervisor’s behavioral complexity: Ineffective in the call center 

      León, Federico R.; Burga León, Andrés Alberto; Morales, Oswaldo (Brunel University, 2017)
      Acceso abierto
      An ample repertoire of leadership behaviors available to the manager is expected to guarantee his/her effectiveness transcending situations, but research in the call-center context has identified a specific form of effective ...

    • Universality of gender differences in 10 aspects of personality: A study of younger and older adult Peruvians 

      León, Federico R.; Morales, Oswaldo; Vértiz, Hugo; Burga León, Andrés Alberto (Elsevier, 2017)
      Acceso restringido
      This study replicated the Weinberg, DeYoung, and Hirsh (2011) Canadian study in Lima, Peru to assess the universality of gender differences in personality. Younger (aged 22–32, N = 363) and older (aged 33–55, N = 348) ...