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Service Management Model Based on Lean Service and Systematic Layout Planning for the Improvement of Customer Satisfaction in an SME in the Restaurant Sector in Peru
(Universidad de Lima, 2023)Acceso abiertoThe restaurant industry is a sector of great importance in Peru, which was one of the most affected during the pandemic due to the sanitary measures that prevented its normal operation. Once these measures were diminished ... -
Service management model based on lean service tools to increase the productivity level of operations in peruvian smes in the sports sector
(Universidad de Lima, 2023)Acceso abiertoThe sports industry continues to show a drastic increase in its influence around the world. When mentioned, the first sector of the industry that comes to mind is the entertainment industry, with multiple million-dollar ... -
Service model under the lean approach and theory of constraints to increase the level of service in SMEs in the health sector
(Universidad de Lima, 2022)Companies in the health sector face the challenge of offering optimal patient care, knowing that they come to establishments with some pain or illness that afflicts them, thus hindering well-being during the care processes. ... -
Service model under the lean service and machine learning approach to increase external user satisfaction: a case study in the health sector smes in Peru
(Universidad de Lima, 2023)Acceso abiertoIn managing health services, one of the crucial factors is user satisfaction, from how the service is perceived and behaves to what is expected and what is obtained from the quality of care [1]. Furthermore, in good ... -
Structural characterization of ecommerce for its growth and development in Peru
(Universidad de Lima, 2022)Acceso abiertoThe objective of this study was to determine those key variables or factors that characterize ecommerce in Peru and will drive its growth and development to reach the turnover levels of the main Latin American economies. ... -
Structural characterization of sports supplement market
(Universidad de Lima, 2023)Acceso abiertoSports supplements are vital as nutritional complement and improve people's physical performance. In this sense, the objective of this study was to identify and characterize the variables that determine the sports supplement ... -
Structural diagnosis, analysis and proposals for the guinea pig (Cavia Porcellus) meat market in the Andean Region
(Universidad de Lima, 2024) -
Study of carbon monoxide levels in the most traveled streets of Metropolitan Lima
(Universidad de Lima, 2023)Acceso abiertoThis article seeks to determine the levels of carbon monoxide (CO) in the air in the busiest streets of modern Lima to which pedestrians are exposed. To measure the concentration of CO, measurements were taken five days a ... -
Study of the physical mechanical properties of capirona wood (Calycophyllum spruceanum (bentham)Hooker f.ex.schumann) as potential for solid wood flooring production
(Universidad de Lima, 2023)Acceso abierto[The aim of this study was to determine the physical-mechanical properties of a 20-year-old plantation of the species Calycophyllum spruceanum, known as "capirona" in Peru, due to its potential in wood flooring production. ... -
Supply Chain optimization with two echelons in a small medium enterprise printing company
(Universidad de Lima, 2024)Acceso abiertoThis paper shows an optimized supply chain of a small-medium enterprise (SME) printing company. The methodology used was divided into two phases: phase I: identification of the current scenario and input analysis, and Phase ... -
Sustitución del carbonato de calcio inorgánico por carbonato de calcio biogénico obtenido de residuos de las vieiras (argopecten purpuratus) en las industrias peruanas
(Universidad de Lima, 2023)Acceso abiertoPeru is the world's third largest producer of scallops or shells, an industry that generates various economic and social benefits, but, at the same time, generates an environmental problem since scallop shells are disposed ... -
Systematic Literature Review of Lean Tools Applied to Software Development
(Universidad de Lima, 2023)Acceso abiertoCurrently, the predominance of Agile frameworks in software development means that Lean applications in the IT sector are incipient or very little known. However, several authors argue that the application of Lean in ... -
Systematic literature review on the short pasta noodles reinforced with seaweed
(Universidad de Lima, 2023)Acceso abiertoIn the present research, through a systematic literature review, we seek to describe the application of seaweed in the production of noodles, as an alternative to traditional preparation and to improve the nutritional ... -
Systematic review of the impact of teleworking conditions based on psychosocial risks in times of COVID-19
(Universidad de Lima, 2024) -
Techniques of machine learning applied to reduce employee turnover in a company cleaning and disinfection
(Universidad de Lima, 2024)Acceso abiertoStaff turnover in large Peruvian manufacturing industries has been increasing in recent years. While job rotation is a natural effect in organizations, it generates higher training costs for new staff and impacts work ... -
Technological Feasibility for the Application of Cellular Manufacturing in a Typical Costume Workshop (Caporales)
(Universidad de Lima, 2023)Acceso abiertoThe objective of this article is to verify the technological feasibility of the installation of a workshop for the production of typical caporal costumes based on the Cellular Manufacturing methodology. By taking samples ... -
The impact of COVID-19 on the supply chain disruption of Micro and small companies in the confection sector in Metropolitan Lima during 2020 and 2021
(Universidad de Lima, 2023)Acceso abiertoThis research will seek the relationship between the effect of COVID-19 and the supply chain's disruption, delimiting the target population as the citizens of Metropolitan Lima. We will work with a sample of 100 surveys ... -
The Impact Of The Global Context On Last-Mile Delivery And The Relationship With The E-Commerce Channel
(Universidad de Lima, 2023)Acceso restringidoThe global context of the covid-19 pandemic affected the whole world in several fields. One of the main aspects was the adoption of new ways of purchasing, specifically through digital channels due to the confinements and ... -
The implementation of lean manufacturing to increase productivity in a textile company: case of study
(Universidad de Lima, 2022)Acceso abiertoNowadays agile methodologies have been developed, and are used in organizations because companies face highly competitive and globalized markets with constant changes (Arias, 2020). The paper is going to be based on “Lean ...