Browsing Ingeniería Industrial by Author "Huamaní Hidalgo, Marialicia Luz"
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Productivity increase by Lean Service, TPM, and Workstation Design in a call center
Ruiz Estacio, Sofía Katherine; Huamaní Hidalgo, Marialicia Luz; Quiroz Flores, Juan Carlos (IEEE, 2023)Acceso restringidoThe service sector has established itself as one of the major contributors to the Peruvian GDP and a notable generator of many sources of work. Specifically, administrative services activity has experienced significant ...