Browsing by Author "Martinez López, Renato Oswaldo"
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Mejora de la experiencia del cliente y transformación de procesos en una sociedad agente de bolsa
Gutierrez Pradel, Susana Patricia; Martinez López, Renato Oswaldo (Universidad de Lima, 2021)Acceso abiertoThe main objective of this research is to improve the performance of the main processes and design action plans that allow BBVA Bolsa Sociedad Agente de Bolsa S.A. improve the customer experience through the transformation ...