Browsing by Subject "Centros de atención telefónica"
Now showing items 1-3 of 3
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Liderazgo orientado a la gente en call centers
(Universidad ESAN, 2017)Acceso abiertoPurpose: Call centers generate stress and absenteeism in staff and the literature suggests that people-oriented leadership is the right way of supervision for such a situation. This study compared its effects versus those ... -
Plan de negocio para apertura de empresa de Call Center
(Universidad de Lima, 2018)Acceso abiertoEste plan de negocios evaluará la rentabilidad sobre la apertura de un Call Center en Perú donde su único cliente será la empresa transnacional española Cosmos Call Center SL, con sede en Madrid que cuenta actualmente ... -
Supervisor’s behavioral complexity: Ineffective in the call center
(Brunel University, 2017)Acceso abiertoAn ample repertoire of leadership behaviors available to the manager is expected to guarantee his/her effectiveness transcending situations, but research in the call-center context has identified a specific form of effective ...