Listar Tesis por tema "Servicio al cliente"
Mostrando ítems 1-3 de 3
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Caso de estudio: Factores que determinan la rotación del personal en los centros de atención al cliente en una empresa de telecomunicaciones
(Universidad de Lima, 2021)Acceso abiertoIn this work, we seek to propose solutions and recommendations about the impact generated by the dimensions that influence staff turnover in the telecommunications company. Based on research tools, such as the employee ... -
El impacto del servicio al cliente sobre la perdurabilidad empresarial en los bares del Cercado de Lima
(Universidad de Lima, 2023)Acceso abiertoCustomers, for an organization, represent one of the most important assets, especially if it is in the service area and, as far as it is concerned, it is important to try to keep them with the organization and achieve their ... -
Relación entre la calidad de servicio y la fidelización de clientes en las estaciones de servicio de combustible en Chimbote, Perú
(Universidad de Lima, 2022)Acceso abiertoThis research was performed at a Gasoline Service Station located in Chimbote. In particular, customer loyalty to the quality of the service provided has been studied, because a fundamental aspect of the success of a company ...