Listar por autor "Espinoza Guzmán, Renato Gregorio"
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Lean service model with Simulation in Arena to improve response time of the technical service in a Peruvian SME
Espinoza Guzmán, Renato Gregorio; Roca Retuerto, Emanuel (Universidad de Lima, 2023)Acceso abiertoThe services sector has maintained sustained growth in recent decades, becoming one of the sectors contributing most to the global economy. However, the characteristics of these activities represent a challenge to companies ...