Mejora en gestión de la seguridad operacional en la Línea 1 del Metro de Lima

Abstract

Line 1 of the Lima Metro is an urban passenger transport system that connects 11 districts of the capital and currently transports more than half a million people a day. Every day there are incidents and accidents that can affect the safety of people who use the system, the main objective of the present work is to propose a solution proposal that allows the reduction of accidents of passengers transported as well as the reduction of the value of the news negatives generated by these accidents in the media that each year generate negative news worth more than 6 million soles, mainly affecting the image of the organization. The way in which this improvement will be achieved is through the diagnosis of the hazard identification procedure and the evaluation of operational risks as well as the review and diagnosis of the advanced first aid care procedure for users. Once the root causes have been found, the points to be improved will be clear and alternative solutions will be proposed to implement a safety management system or SMS and optimize the response time of the advanced first aid service. Upon completion of the implementation of the solution proposals, a cost-benefit analysis will be conducted where it will be demonstrated that the implemented solutions will generate a benefit for the organization. Throughout this process, different tools learned in the courses of the industrial engineering career have been used with positive results.