A Benefit Dependency Network for Shadow Information Technology Adoption, Based on Practitioners’ Viewpoints
Resumen
Shadow information technology (SIT) revolves around systems that are hidden but are
still managed by the same business entities. It consists of the use of devices, software, systems
and applications without the information technology (IT) department’s approval. Employees use
IT without the knowledge of the IT department, and it creates a gap in communications, as the IT
department loses the knowledge of the reality within the company. However, there are benefits
involved. In order to take advantage of these benefits, changes have to be implemented in the way
that business activities are handled. The benefits should be a direct result of the changes, of the
difference between the ongoing and the suggested way that activities should be undertaken, and the
levels of efficiency and effectiveness to which people deliver their daily tasks. The objective of this
study was to propose a benefit dependency network (BDN) for SIT, and, through its concepts, to
synthetize our findings and specify the connections between SIT practices and their benefits. This
research was conducted a systematic literature review (SLR) and used a design science research
methodology, adopting semi-structured interviews with fourteen interactions to propose a BDN for
SIT. We proposed a model with five dimensions related to a BDN for SIT. By understanding the BDN
and the benefits of SIT, it is easier to have a better notion of the implications and the factors involved
in order to assist the decision-making process. Whether an organization wants to reach innovation,
increase revenue or retain clients, the BDN helps with analysis and selection, and is something that
organizations should take seriously, as it is essential to have knowledge about what the benefits are
and how they can be reached. To the best of the authors’ knowledge, this research included and
replaced several processes in the BDN for SIT, in a topic that is still underexplored.
Cómo citar
Scalabrin Bianchi, I., Vaquina, A., Pereira, R., Dinis Sousa, R. & Dávila Calle, G. A. (2022). A Benefit Dependency Network for Shadow Information Technology Adoption, Based on Practitioners’ Viewpoints, 9(4). https://doi.org/10.3390/informatics9040095Editor
MDPIRevista
InformaticsISSN
2227-9709Nota
Indexado en Scopus
Coleccion(es)
- Ingeniería de Sistemas [85]
- Investigadores externos [101]
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