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dc.contributor.advisorCollao Diaz, Martin Fidel
dc.contributor.authorOrdoñez Silva, Ana Sofia
dc.contributor.authorQuiñones Campos, Javier Alejandro
dc.date.accessioned2023-03-02T16:54:14Z
dc.date.available2023-03-02T16:54:14Z
dc.date.issued2022
dc.identifier.citationOrdoñez Silva, A. S. & Quiñonez Campos, J. A. (2022). Service model under the lean approach and theory of constraints to increase the level of service in SMEs in the health sector [Tesis para optar el Título Profesional de Ingeniero Industrial, Universidad de Lima]. Repositorio institucional de la Universidad de Lima. https://hdl.handle.net/20.500.12724/17788es_PE
dc.identifier.urihttps://hdl.handle.net/20.500.12724/17788
dc.descriptionEl acceso al texto completo de la tesis estará habilitado el 26 de 12 de 2024, por expresa disposición de los autoreses_PE
dc.description.abstractCompanies in the health sector face the challenge of offering optimal patient care, knowing that they come to establishments with some pain or illness that afflicts them, thus hindering well-being during the care processes. The level of service represents around 16% of the annual costs of Peruvian SMEs in the health sector, analyzing the waiting time of patients, the quality of care received and the flow of people who come to the establishment according to capacity of this. Therefore, a model based on the Lean methodology and the theory of constraints was developed to improve the level of service. It was validated by carrying out a case study in a company in the sector located in the Peruvian province of Cañete. The results showed an increase in the level of service, improvement of workstations with the availability of necessary tools, reduction of cycle times from 5.1 hours to 1.2 hours, also reducing waiting times for office care from 1.81 hours at 0.35 hours.es_PE
dc.formatapplication/pdfes_PE
dc.language.isospaes_PE
dc.publisherUniversidad de Limaes_PE
dc.rightsinfo:eu-repo/semantics/embargoedAccess
dc.sourceRepositorio Institucional - Ulimaes_PE
dc.sourceUniversidad de Limaes_PE
dc.subjectPendientees_PE
dc.subject.classificationPendiente / Pendientees_PE
dc.titleService model under the lean approach and theory of constraints to increase the level of service in SMEs in the health sectores_PE
dc.typeinfo:eu-repo/semantics/bachelorThesis
thesis.degree.disciplineIngeniería Industriales_PE
thesis.degree.grantorUniversidad de Lima. Facultad de Ingeniería y Arquitecturaes_PE
thesis.degree.levelTítulo profesionales_PE
thesis.degree.nameIngeniero Industriales_PE
dc.publisher.countryPEes_PE
dc.subject.ocdehttps://purl.org/pe-repo/ocde/ford#2.11.04
renati.author.dni73363551
renati.author.dni72571752
renati.advisor.orcidhttps://orcid.org/0000-0001-6874-4629
renati.advisor.dni09481628
renati.jurorSalazar Medina, Nicolas Francisco
renati.jurorCollao Díaz, Martin Fidel
renati.jurorQuiroz Flores, Juan Carlos
renati.levelhttp://purl.org/pe-repo/renati/level#tituloProfesional
renati.typehttps://purl.org/pe-repo/renati/type#tesis
renati.discipline722026
dc.date.embargoend2024-12-26


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