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dc.contributor.authorVillavicencio Condor, Joselyn Estefanny
dc.contributor.authorValdivia Castro, Andrea Ximena
dc.contributor.authorCollao Diaz, Martin Fidel
dc.contributor.authorChávez Ugaz, Rafael
dc.contributor.otherCollao Diaz, Martin Fidel
dc.contributor.otherChávez Ugaz, Rafael
dc.date.accessioned2023-03-21T15:53:45Z
dc.date.available2023-03-21T15:53:45Z
dc.date.issued2022
dc.identifier.citationVillavicencio-Condor, J. E., Valdivia-Castro, A. X., Collao-Diaz, M. F. & Chavez-Ugaz, R. (2022). Service Model under the Lean Service and Machine Learning Approach to Increase External User Satisfaction: A case study in the health sector SMEs in Peru. ACM International Conference Proceeding Series. https://doi.org/10.1145/3568834.3568851es_PE
dc.identifier.urihttps://hdl.handle.net/20.500.12724/17950
dc.descriptionIndexado en Scopuses_PE
dc.description.abstractThe problem identified in the health sector was the low level of external user satisfaction in medical health centres. Due to this, a model based on Lean methodology (TPM and work standardization) and machine learning were developed to improve external user satisfaction. Furthermore, a case study was carried out to validate the model in a company in Metropolitan Lima. Through the analysis of indicators, an increase in the level of patient satisfaction to 81.40% was shown, taking into account the percentage of cancelled appointments, availability of the CT scanner, downtime due to failure, and CT scanner handling time.es_PE
dc.formatapplication/pdfes_PE
dc.language.isoenges_PE
dc.publisherAssociation for Computing Machineryes_PE
dc.relation.ispartofurn:isbn: 978-145039758-2
dc.rightsinfo:eu-repo/semantics/restrictedAccess
dc.sourceRepositorio Institucional - Ulimaes_PE
dc.sourceUniversidad de Limaes_PE
dc.subjectPendientees_PE
dc.subject.classificationPendiente / Pendientees_PE
dc.titleService Model under the Lean Service and Machine Learning Approach to Increase External User Satisfaction: A case study in the health sector SMEs in Perues_PE
dc.typeinfo:eu-repo/semantics/conferenceObject
dc.type.otherArtículo de conferencia en Scopuses_PE
dc.identifier.journalACM International Conference Proceeding Serieses_PE
dc.publisher.countryUSes_PE
dc.description.peer-reviewRevisión por pareses_PE
dc.subject.ocdehttps://purl.org/pe-repo/ocde/ford#2.11.04
dc.identifier.doihttps://doi.org/10.1145/3568834.3568851
dc.type.versioninfo:eu-repo/semantics/publishedVersion
dc.contributor.studentVillavicencio Condor, Joselyn Estefanny (Ingeniería Industrial)
dc.contributor.studentValdivia Castro, Andrea Ximena (Ingeniería Industrial)
ulima.autor.afiliacionCollao Diaz, Martin Fidel (Facultad de Ingeniería y Arquitectura, Universidad de Lima) (Scopus)es_PE
ulima.autor.afiliacionChavez Ugaz, Rafael (Facultad de Ingeniería y Arquitectura, Universidad de Lima) (Scopus)es_PE
ulima.autor.carreraCollao Diaz, Martin Fidel (Ingeniería Industrial)es_PE
ulima.autor.carreraChávez Ugaz, Rafael (Ingeniería Industrial)es_PE


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