Enhancement of Productivity and Efficiency through a Service Model with Lean Service Tools-Case Study
Resumen
This research aims to enhance productivity in the preparation and presentation of hamburgers at an artisanal
category restaurant. The goal is to increase productivity and efficiency while reducing reprocessing rates during practice.
This article introduces an innovative operational model that integrates Facility Layout Design (FLD), Standardized Work
(STW), and autonomous maintenance under the Plan-Do-Check-Act (PDCA) cycle framework to address the suboptimal
utilization of workstations and the current layout, as well as the high error rates in the preparation process and the lack of
preventive maintenance for the machines involved in the operation. The model is divided into four phases. The first phase
consists of diagnosing the initial situation of the company. The second phase encompasses the implementation of Lean Service
and FLD tools. Subsequently, a 12-week implementation phase took place. Finally, the implemented improvements were
assessed, and pre-and post-implementation indicators were compared. Statistical validation of the improved indicators was
performed using Minitab Statistics V21 software. The results confirmed an 18% increase in productivity and a 27% increase
in efficiency. Additionally, reprocessing was reduced by 50%. This article serves as a reference for better decision-making for
managers and entrepreneurs within the artisanal food cluster seeking to enhance productivity and efficiency and reduce
reprocessing rates in similar small and Medium-Sized Enterprises (MSE).
Cómo citar
Torres Millones, C. A., Quiroz-Flores, J. C., & Nallusamy, S. (2023). Enhancement of Productivity and Efficiency through a Service Model with Lean Service Tools - Case Study. SSRG International Journal of Mechanical Engineering, 10(9), 18-30. https://doi.org/10.14445/23488360/IJME-V10I9P102Editor
Seventh Sense Research GroupÁrea / Línea de investigación
Desarrollo empresarial / Operaciones y logísticaTemas
Revista
SSRG International Journal of Mechanical EngineeringISSN
2348-8360Coleccion(es)
- Ingeniería Industrial [204]