Listar Psicología por tema "Absenteeism (Labor)"

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    • Liderazgo orientado a la gente en call centers 

      León, Federico R.; Morales, Oswaldo; Ramos, Juan D.; Goyenechea, Álvaro; Rojas, Paul A.; Meza, José; Burga León, Andrés Alberto (Universidad ESAN, 2017)
      Acceso abierto
      Purpose: Call centers generate stress and absenteeism in staff and the literature suggests that people-oriented leadership is the right way of supervision for such a situation. This study compared its effects versus those ...

    • Supervisor’s behavioral complexity: Ineffective in the call center 

      León, Federico R.; Burga León, Andrés Alberto; Morales, Oswaldo (Brunel University, 2017)
      Acceso abierto
      An ample repertoire of leadership behaviors available to the manager is expected to guarantee his/her effectiveness transcending situations, but research in the call-center context has identified a specific form of effective ...