Reverse Logistics Optimization Model Applying Process Simulation in a Carbonated Beverage Distribution Centre in Perú

Abstract

The main objective in this paper is to analyze the reverse logistics process of a distribution center to propose an optimization model. For this, the case study of a carbonated beverage distribution center in Perú was used, where high waiting times of trucks due to problems in verification of payment and classification of bottles were found. The optimization model included the usage of automation and digitalization of processes. To verify the results, simulation was used in the ARENA software, making the proposal visible and determining its impact on the service process of trucks that return daily with empty, broken or dissatisfied bottles with the client. With the following research, positive results were obtained, demonstrating the effectiveness of the application and the potential of engineering and statistical analysis tools, being able to observe an improvement in the classification area and in the number of trucks served in one day of operation, with an improvement of 59.29% and 36.17% respectively. © 2024, Avestia Publishing. All rights reserved.