El presente estudio tiene como objetivo determinar si la implementación de servicios complementarios es una ventaja competitiva en los servicios de la industria del turismo. Para ello se recurrió al análisis documental de ...

This research work will analyze the implementation of the QFD approach for the design of services in the hotel sector in Lima, Peru, in order to provide a new and improved delivery of this service, based on the growing ...

This research details one of the applications that robots have nowadays in the service sector. Within this sector, specifically in the hotel industry, there is a trend towards the use of robots and artificial intelligence ...