Listar Tesis por autor "Cabrera Bonilla, Jesus Orlando"
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Lean service and its implications in the quality of the service of the aircraft industry companies: A systematic review of the literature
Cabrera Bonilla, Jesus Orlando; Gallardo Mondragon, Andres Abelardo (Universidad de Lima, 2023)Providing a high-quality service has become an important factor for the survival of companies and generating customer satisfaction, therefore airlines must improve the quality they offer in order to improve their image. ...