Listar Artículos científicos por autor "Lama Villar, Diego Eduardo"
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Service model based on Lean Service: Standardized Work and 5S to increase customer satisfaction in a veterinary SME
Collao Diaz, Martin Fidel; Quiroz Flores, Juan Carlos; Castillo Muguerza, Fatima Xiomara; Lama Villar, Diego Eduardo (Latin American and Caribbean Consortium of Engineering Institutions, 2023)Acceso abiertoCompanies in the veterinary services sector face the challenge of providing optimal customer service. This sector contributes 40% of the national Gross domestic product and concentrates 48% of formal employment. Considering ...