Listar Artículos científicos por tema "Satisfacción del cliente"
Mostrando ítems 1-4 de 4
-
Application of Lean Manufacturing tools under DMAIC approach to increase the NPS in a real estate company: A Research in Peru
(Association for Computing Machinery, 2022)Acceso restringidoThe growing importance of continuous improvement in companies, focusing on the customer and greater competitiveness, the present research aims to propose a model based on Lean Manufacturing through the application of DMAIC ... -
Customer-based brand equity and customer engagement in experiential services: insights from an emerging economy
(Springer, 2021)Acceso abiertoThe aim of this research is to analyze links between customer-based brand equity and customer engagement in the field of experiential services (e.g., private health clinics)—taking an emerging economy context as our ... -
Increased On-Time In-Full orders rate in a mass-consumption warehouse by applying Lean Warehouse tools: A case Study
(Latin American and Caribbean Consortium of Engineering Institutions, 2023)Acceso abiertoThe FMCG sector is developing globally and has maintained exponential growth in recent years. However, this growth is hampered by various challenges and issues affecting customer satisfaction, leading to a significant ... -
Service Management Model Based on Lean Service and Systematic Layout Planning for the Improvement of Customer Satisfaction in an SME in the Restaurant Sector in Peru
(Association for Computing Machinery, 2022)Acceso restringidoThe restaurant industry is a sector of great importance in Peru, which was one of the most affected during the pandemic due to the sanitary measures that prevented its normal operation. Once these measures were diminished ...