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Supervisor’s behavioral complexity: Ineffective in the call center
(Brunel University, 2017)
Acceso abierto
An ample repertoire of leadership behaviors available to the manager is expected to guarantee his/her
effectiveness transcending situations, but research in the call-center context has identified a specific form of
effective ...
Liderazgo orientado a la gente en call centers
(Universidad ESAN, 2017)
Acceso abierto
Propósito: Los call centers generan estrés y ausentismo en el personal y la literatura sugiere que el liderazgo orientado a la gente es el tipo adecuado de supervisión para tal situación. Este estudio comparó sus
efectos ...
Universality of gender differences in 10 aspects of personality: A study of younger and older adult Peruvians
(Elsevier, 2017)
Acceso restringido
This study replicated the Weinberg, DeYoung, and Hirsh (2011) Canadian study in Lima, Peru to assess the universality of gender differences in personality. Younger (aged 22–32, N = 363) and older (aged 33–55, N = 348) ...