Browsing by Author "Leon Lazo, Leticia Siu Leng"
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Modelo para la mejora del servicio de atención al cliente mediante la teoría de colas: caso de estudio de una agencia bancaria
Leon Lazo, Leticia Siu Leng; Vivanco Vivanco, Lorena Paola (Universidad de Lima, 2024)Acceso abiertoThis article analyses waiting lines at a bank branch where customers described long queues and waiting time (8,539 minutes on average) as the main problem with the bank's service. For research purposes, we modeled a system, ...