Listar Artículos científicos por tema "Vendedores"
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How does customer perception of salespeople influence the relationship? A study in an emerging economy
(Elsevier, 2020)Acceso restringidoSales and sales force management is a complex activity that largely determines a company's commercial success. Customer perception of the salespeople in terms of expertise, trust, interaction, and risk can drive the ... -
Liderazgo orientado a la gente en call centers
(Universidad ESAN, 2017)Acceso abiertoPropósito: Los call centers generan estrés y ausentismo en el personal y la literatura sugiere que el liderazgo orientado a la gente es el tipo adecuado de supervisión para tal situación. Este estudio comparó sus efectos ... -
Relevance of salespeople profiles: an analysis in an emerging economy
(Emerald, 2020)Acceso restringidoPurpose: The purpose of this paper is to analyze the impact of the salespeople profile (i.e., effort, commitment and creativity) – and its degree of market orientation (MO) – on the success of new product launch and sales ... -
Supervisor’s behavioral complexity: Ineffective in the call center
(Brunel University, 2017)Acceso abiertoAn ample repertoire of leadership behaviors available to the manager is expected to guarantee his/her effectiveness transcending situations, but research in the call-center context has identified a specific form of effective ...