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Service Model Based on Lean Service and Agile Methodology to Increase the NPS Index in a Company in the Security Sector
(Springer Science and Business Media Deutschland GmbH, 2024)
Acceso restringido
The contractual relationship of a security company is dependent on the subjectivity of the owner of the service and variable to the daily incidents of the service. The NPS helps companies in this sector to quantify the ...
Service Model Based on 5s, Kanban and Standardization of Work to Reduce Rate of Non-service in the Retail Sector
(Springer Science and Business Media Deutschland GmbH, 2024)
Acceso restringido
In this study, the relevance of strengthening operations in the Commerce sector is highlighted, since it expands economic opportunities. In addition, within the field of commerce are the retail industries or department ...