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Service Model Based on Lean Service and Agile Methodology to Increase the NPS Index in a Company in the Security Sector
(Springer Science and Business Media Deutschland GmbH, 2024)
Acceso restringido
The contractual relationship of a security company is dependent on the subjectivity of the owner of the service and variable to the daily incidents of the service. The NPS helps companies in this sector to quantify the ...
Service Model Based on 5s, Kanban and Standardization of Work to Reduce Rate of Non-service in the Retail Sector
(Springer Science and Business Media Deutschland GmbH, 2024)
Acceso restringido
In this study, the relevance of strengthening operations in the Commerce sector is highlighted, since it expands economic opportunities. In addition, within the field of commerce are the retail industries or department ...
Service model based on Lean Service: Standardized Work and 5S to increase customer satisfaction in a veterinary SME
(Latin American and Caribbean Consortium of Engineering Institutions, 2023)
Acceso abierto
Companies in the veterinary services sector face the challenge of providing optimal customer service. This sector contributes 40% of the national Gross domestic product and concentrates 48% of formal employment. Considering ...
Implementing Lean Warehousing model to increase on time and in full of an SME commercial company: A research in Perú
(Association for Computing Machinery, 2023)
Acceso restringido
The commercial sector currently has high demands for fast and accurate delivery of orders; however, there is a trend of increasing customer dissatisfaction that directly impacts product returns; this is mainly related to ...
Production model based on lean manufacturing and SLP to increase productivity in an apparel sector MSME
(Latin American and Caribbean Consortium of Engineering Institutions, 2023)
Acceso abierto
In this scientific article, an integrated production model is presented to face the problems faced by a company in the clothing sector, which has low productivity, much lower than the industry standard. For this, in the ...
Service model based on Lean Manufacturing, SLP and Process Standardization to increase the service level of an SME in the metal-mechanic sector
(ACM, 2023)
Acceso restringido
SMEs in the metal-mechanic industry in Peru play a crucial role in the development of the country's economy due to their relationship with various industries providing intermediate and final goods, as well as their ...
Management model based on Lean, S&OP and SLP to increase the service level in a MSE in the brewery sector
(Latin American and Caribbean Consortium of Engineering Institutions, 2023)
Acceso abierto
This article is developed in a warehouse of a trading company belonging to the beer industry, which plays an essential role in the supply chain, since it favors delivery times and reduces financial losses in the warehouse, ...
Application of Lean Manufacturing tools under DMAIC approach to increase the NPS in a real estate company: A Research in Peru
(Association for Computing Machinery, 2022)
Acceso restringido
The growing importance of continuous improvement in companies, focusing on the customer and greater competitiveness, the present research aims to propose a model based on Lean Manufacturing through the application of DMAIC ...
Improvement model applying SLP and 5S to increase productivity of storaging process in a SME automotive sector in Peru.
(Association for Computing Machinery, 2022)
Acceso restringido
The automotive sector has evolved since it has increased by 16.23% compared to the periods of 2020. This happened, since the local economy in 2021 has been activated thanks to sectors such as manufacturing, construction, ...
Service Model under the Lean Service and Machine Learning Approach to Increase External User Satisfaction: A case study in the health sector SMEs in Peru
(Association for Computing Machinery, 2022)
Acceso restringido
The problem identified in the health sector was the low level of external user satisfaction in medical health centres. Due to this, a model based on Lean methodology (TPM and work standardization) and machine learning were ...