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Improving service level performance by Implementing lean six sigma in smes of the gaming peripherals industry in Peru: a case study
(South African Institute of Industrial Engineering, 2022)
Acceso abierto
Lean Six Sigma (LSS) is one of the essential and applicable techniques for any organisation in the 21st century, including small and medium-sized enterprises (SMEs), that wish to grow their competitive advantages. The LSS ...
Service Management Model Based on Lean Service and Systematic Layout Planning for the Improvement of Customer Satisfaction in an SME in the Restaurant Sector in Peru
(Association for Computing Machinery, 2022)
Acceso restringido
The restaurant industry is a sector of great importance in Peru, which was one of the most affected during the pandemic due to the sanitary measures that prevented its normal operation. Once these measures were diminished ...
Integrated Lean-BPM Service Model to Reduce Lead Time of Incorporation of New Employees in a SME of HR Services
(Latin American and Caribbean Consortium of Engineering Institutions, 2022)
Acceso abierto
The sector of services provided to companies is in a constant search for continuous improvement mainly due to problems presented in the performance of processes, quality of service and time management. The latter is a ...
Integrated BPM-TPM Maintenance Model to reduce over-time order rate in heavy-duty sector SMEs: A Research in Peru
(Association for Computing Machinery, 2022)
Acceso restringido
The heavy freight transportation sector has been positioning itself stronger in the sector as a result of the increase in imports and exports in Peru, which has generated a 5.6% increase in its GDP. According to the above, ...
Management of safety rules and occupational risks: a systematic review from 2011 - 2021
(Universidad Nacional de Colombia, 2022)
Acceso abierto
For an organization to be able to successfully maintain its operating processes and ensure the welfare of its workers, it is necessary to maintain an integrated system against occupational ...