Estudio de mejora de procesos del área de administración de la Unidad de Gestión Educativa Local N° 03
Ver/
Agurto_Estudio-mejora-procesos.pdf
(application/pdf: 1.409Mb)
(application/pdf: 1.409Mb)
Fecha
2021Autor(es)
Asesor(es)
Metadatos
Mostrar el registro completo del ítemResumen
Process improvement carried out in the administration area of Local Educational
Management Unit No. 03, was done by identifying existing problems, implementing
various measures, monitoring and controlling the actions executed, and economically
evaluating the implemented project.
The effort made by the process improvement was to target problems in the
administration area, such as the relationship with the provider, user satisfaction and
attention to requirements that caused 70% of requests not attended on determined
deadlines by current legal regulations, causing inconvenience and user complaints.
This Process improvement project included the process of preparing study
certificates, which started with the identification of problems and activities to optimize,
since the team responsible took more than twenty (20) days than allowed by legal
regulations for its production. For this, we used some tools such as the cause - effect
diagram, Pareto diagram and the flow diagram.
The next step was the change of management and the mentality of servers of the
area. This change had the purpose of granting the citizens a public value, which could be
verified with the decrease of complaints and claims. All this lead to an improvement in
customer service.
In conclusion, with the use of economic indicators, we corroborated the feasibility
and viability of the project allowing us to obtain a (NPV of S / 45,381.41) and (IRR of
79%). These results justify the expenditure of the budget used to improve the service
provided by the administration area.
Cómo citar
Agurto Agurto, M. A. (2021). Estudio de mejora de procesos del área de administración de la Unidad de Gestión Educativa Local N° 03 [Trabajo de suficiencia profesional para optar el Título Profesional de Ingeniero Industrial, Universidad de Lima]. Repositorio institucional de la Universidad de Lima. https://hdl.handle.net/20.500.12724/14036Editor
Universidad de LimaCategoría / Subcategoría
Ingeniería industrial / ProducciónTemas
Coleccion(es)
El ítem tiene asociados los siguientes ficheros de licencia: