Improving service level performance by Implementing lean six sigma in smes of the gaming peripherals industry in Peru: a case study
Abstract
Lean Six Sigma (LSS) is one of the essential and applicable techniques for any organisation in the 21st century, including small and medium-sized enterprises (SMEs), that wish to grow their competitive advantages. The LSS approach’s insights offer an optimal vision for reducing technical gaps and assessing performance indicators. This case study aimed to improve service-level performance in a gaming peripherals SME by incorporating traditional engineering tools into the Define, Measure, Analyse, Improve, and Control (DMAIC) framework, validating its results through a two-month pilot plan, and analysing process improvement via statistical software. The study’s findings revealed that SMEs could effectively control delays in order processing through statistical control planning regardless of financial capabilities.
How to cite
Daza Moran, F. J., Ramírez Alva, A. S. D., Quiroz Flores, J. C. & Collao Diaz, M. F. (2022). Improving service level performance by Implementing lean six sigma in smes of the gaming peripherals industry in Peru: a case study. South African Institute of Industrial Engineering, 33(2), 168-184. https://doi.org/10.7166/33-2-2710Publisher
South African Institute of Industrial EngineeringResearch area / line
Desarrollo empresarial / Operaciones y logísticaSubject
Journal
South African Journal of Industrial EngineeringISSN
1012-277XCollections
- Ingeniería Industrial [100]
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