Model to Increase the Level of Service Using the 5S Tools, Work Standardization, SLP and Demand Forecasting in a Peruvian Quick Commerce SME
Abstract
The digital sales market has grown significantly in recent years, especially during the global
pandemic. Quick commerce companies have gained popularity due to their ability to provide quality products
at the customer's doorstep in a short amount of time. To remain competitive in this industry, companies must
maintain their delivery time and provide excellent service. This study aims to optimize the processes of a quick
commerce company by applying four selected tools. The goal is to complete the highest number of orders
within the first 15 minutes of placing an order. The proposed model includes demand forecasting, systematic
layout planning, 5's, and work standardization, resulting in an 18.6% increase in the service level. This model
can be replicated by other companies in the industry and serve as a basis for further research.
How to cite
Cueto Santander, D., Cueto Castañeda, S., Quiroz Flores, J. C., & Flores Pérez, A. (2023). Model to Increase the Level of Service Using the 5S Tools, Work Standardization, SLP and Demand Forecasting in a Peruvian Quick Commerce SME. In Proceedings of the 13th International Workshop on Computer Science and Engineering (WCSE 2023). https://doi.org/10.18178/wcse.2023.06.057Publisher
University of Houston-DowntownResearch area / line
Desarrollo empresarial / Operaciones y logísticaSubject
Journal
13th International Workshop on Computer Science and Engineering, WCSE 2023Collections
- Ingeniería Industrial [119]