Management Model Based on Lean Warehousing & Lean Logistic to Increase the Level of Service in SMEs in a Hardware Store

Abstract

En los últimos años, la industria del comercio en el Perú ha experimentado un notable crecimiento. Sin embargo, se enfrentan a diversos problemas como variación de la demanda, demoras en la entrega de pedidos y a tener que ofrecer productos de alta calidad rápidamente a bajo costo. Las Pymes representan un 95% de las empresas por lo que es necesario la implementación de herramientas lean. En el presente estudio las metodologías propuestas fueron desarrolladas y se simularon los procesos de inventarios para disminuir desperdicios y reducir costos.

In recent years, the trading industry in Peru has experienced a remarkable growth. However, they face several problems such as varying demand, delays in order delivery and having to offer high quality products quickly at low cost. Small and medium- sized enterprises (SMEs) account for 95% of companies, so it is necessary to implement productivity tools. In the study, the proposed model is to improve the level of service, first we will collect data through value stream map, Pareto diagram and problem tree, then we will implement the proposed methodologies and at the end we will reevaluate the indicators. Inventory processes were also simulated to reduce waste and costs.