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Is Formalisation Enough to Achieve Growth in SMEs?
(Academic Conferences and Publishing International Limited, 2024)The objective of this research is to determine whether the formalisation (FORM) of small and medium-sized enterprises (SMEs) has an impact on the growth, and determine which aspects of SMEs management, when formalised, are ... -
Impact of Chatbots on Satisfaction and Loyalty in Lima's Telecom Sector
(Academic Conferences and Publishing International Limited, 2024)The migration towards digital environments has transformed the expectations of consumers, who now not only look for quality products and services, but also convenience, personalization and efficiency in each interaction ... -
Generative AI Solutions for Enhancing Knowledge Management: A Literature Review and Roadmap
(Academic Conferences and Publishing International Limited, 2024)This article explores the potential of Generative Artificial Intelligence (GenAI) to improve knowledge management in organizations. Despite growing interest in GenAI, a thorough review of its applications and effectiveness ... -
Informal Learning and its Moderating Effect Between Employability and job performance of Young Recent Graduates in Their First job
(Academic Conferences and Publishing International Limited, 2024)Acceso abiertoThe purpose of this paper is to examine the effects of knowledge management through informal learning on the relationship between employability and job performance of recent graduates in their first jobs. A quantitative, ...
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