Service Level Improvement Of An SME In The Peruvian Textile Sector Using Lean Manufacturing Strategies

Abstract

This study delves into the main factors that contribute to service delays within a medium-sized textile company in Peru. The methodology was structured into three consecutive components, starting with the company diagnosis, then the design evaluation where standardization, 5S, and TPM were implemented. Finally, the improvement was validated with the Arena software. The results of this research underline the positive impact of the service level on the company by achieving an increase from 68.75% to 74.6%, due to the number of complete orders delivered on time. Additionally, the implementation of the 5S tool improved the efficiency of shirt production by minimizing search times. Going from 73.79, to 82.41 garments per man hour. The standardization achieved in the project increased from 20% to 75% after creating cleaning manuals, checklists, and order and cleaning policies. Preventive maintenance when reducing machine downtime caused by unforeseen failures. The OEE was achieved from 80.05% to 98.11%. This research seeks to improve the service level of an SME company by identifying the root causes of service delays, the research seeks to empower the company to achieve operational excellence and provide exceptional customer service.