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Service Management Model Based on Lean Service and Systematic Layout Planning for the Improvement of Customer Satisfaction in an SME in the Restaurant Sector in Peru
(Association for Computing Machinery, 2022)
Acceso restringido
The restaurant industry is a sector of great importance in Peru, which was one of the most affected during the pandemic due to the sanitary measures that prevented its normal operation. Once these measures were diminished ...
Integrated Lean-BPM Service Model to Reduce Lead Time of Incorporation of New Employees in a SME of HR Services
(Latin American and Caribbean Consortium of Engineering Institutions, 2022)
Acceso abierto
The sector of services provided to companies is in a constant search for continuous improvement mainly due to problems presented in the performance of processes, quality of service and time management. The latter is a ...
Integrated BPM-TPM Maintenance Model to reduce over-time order rate in heavy-duty sector SMEs: A Research in Peru
(Association for Computing Machinery, 2022)
Acceso restringido
The heavy freight transportation sector has been positioning itself stronger in the sector as a result of the increase in imports and exports in Peru, which has generated a 5.6% increase in its GDP. According to the above, ...
Determinants of the survival of entrepreneurial businesses in Peru during COVID-19
(IEEE, 2022)
Acceso restringido
This study aims to identify significant factors for the survival of Peruvian micro-firms in the context of COVID-19. For this purpose, we collected data from 125 micro-firms, and we used structural equation modelling to ...