• Productivity increase by Lean Service, TPM, and Workstation Design in a call center 

      Ruiz Estacio, Sofía Katherine; Huamaní Hidalgo, Marialicia Luz; Quiroz Flores, Juan Carlos (IEEE, 2023)
      Acceso restringido
      The service sector has established itself as one of the major contributors to the Peruvian GDP and a notable generator of many sources of work. Specifically, administrative services activity has experienced significant ...