Listar Ingeniería Industrial por autor "Liendo Carrillo, Alexander Sebastian"

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    • Integrated Lean BPM model to increase customer loyalty in a last-mile courier 

      Quiroz Flores, Juan Carlos; Chuman-Bobadilla, Mauricio Alonso; Liendo Carrillo, Alexander Sebastian (Association for Computing Machinery, 2022)
      Acceso restringido
      With the accelerated growth of online shopping, especially as a result of the Covid 19 pandemic, concern about offering a good quality delivery service has also grown. This has increased competition in this sector from the ...