Listar Ingeniería Industrial por autor "Valdivia Castro, Andrea Ximena"
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Service Model under the Lean Service and Machine Learning Approach to Increase External User Satisfaction: A case study in the health sector SMEs in Peru
Villavicencio Condor, Joselyn Estefanny; Valdivia Castro, Andrea Ximena; Collao Diaz, Martin Fidel; Chávez Ugaz, Rafael (Association for Computing Machinery, 2022)Acceso restringidoThe problem identified in the health sector was the low level of external user satisfaction in medical health centres. Due to this, a model based on Lean methodology (TPM and work standardization) and machine learning were ...