Listar Ingeniería Industrial por tema "Sector servicios"
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Service Management Model Based on Lean Service and Systematic Layout Planning for the Improvement of Customer Satisfaction in an SME in the Restaurant Sector in Peru
(Association for Computing Machinery, 2022)Acceso restringidoThe restaurant industry is a sector of great importance in Peru, which was one of the most affected during the pandemic due to the sanitary measures that prevented its normal operation. Once these measures were diminished ... -
Service Management Model Based on Standardization, SLP and 5S to Improve the NPS in SMEs in the Service Sector
(Association for Computing Machinery, 2023)Acceso restringidoAfter the pandemic, the gastronomic industry suffered significant consequences worldwide, in addition to the sanitary complications, the sector is facing a more demanding customer every day. In the case of many companies, ...