Listar Ingeniería Industrial por tema "Servicio al cliente"
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Service model based on Lean Service: Standardized Work and 5S to increase customer satisfaction in a veterinary SME
(Latin American and Caribbean Consortium of Engineering Institutions, 2023)Acceso abiertoCompanies in the veterinary services sector face the challenge of providing optimal customer service. This sector contributes 40% of the national Gross domestic product and concentrates 48% of formal employment. Considering ... -
Service model based on lean tools to improve order fulfillment rate in a SMEs in the commercial sector
(Latin American and Caribbean Consortium of Engineering Institutions, 2023)Acceso abiertoThe commercial sector has been growing steadily in recent years. However, there are problems within logistics that are detrimental to customer satisfaction; the objective of companies is to deliver orders on time and avoid ...