Mostrar el registro sencillo del ítem
Business process management heuristics in IT service management: a case study for incident management
dc.contributor.author | Pereira, Ruben | |
dc.contributor.author | de Vasconcelos, José Braga | |
dc.contributor.author | Rocha, Álvaro M. | |
dc.contributor.author | Scalabrin Bianchi, Isaías | |
dc.contributor.other | Scalabrin Bianchi, Isaías | |
dc.date.accessioned | 2021-05-19T16:07:42Z | |
dc.date.available | 2021-05-19T16:07:42Z | |
dc.date.issued | 2021 | |
dc.identifier.citation | Pereira, R., de Vasconcelos, J. B., Rocha, Á. & Bianchi, I. S. (2021). Business process management heuristics in IT service management: a case study for incident management. Computational and Mathematical Organization Theory, 27, 264-301 https://doi.org/10.1007/s10588-021-09331-2 | es_PE |
dc.identifier.issn | 1381-298X | |
dc.identifier.uri | https://hdl.handle.net/20.500.12724/13115 | |
dc.format | application/html | |
dc.language.iso | eng | |
dc.publisher | Springer | |
dc.relation.ispartof | urn:issn:1381-298X | |
dc.rights | info:eu-repo/semantics/restrictedAccess | * |
dc.source | Repositorio Institucional Ulima | |
dc.source | Universidad de Lima | |
dc.subject | Reengineering | en_EN |
dc.subject | Information technology | en_EN |
dc.subject | Information systems | en_EN |
dc.subject | Continuous improvement process | en_EN |
dc.subject | Reingeniería | es_PE |
dc.subject | Tecnología de la información | es_PE |
dc.subject | Sistemas de información | es_PE |
dc.subject | Proceso de mejora continua | es_PE |
dc.subject.classification | Pendiente | es_PE |
dc.title | Business process management heuristics in IT service management: a case study for incident management | en_EN |
dc.type | info:eu-repo/semantics/article | |
dc.type.other | Artículo en Scopus | |
ulima.areas.lineasdeinvestigacion | Desarrollo empresarial / Estrategias y comportamiento empresarial | es_PE |
dc.identifier.journal | Computational and Mathematical Organization Theory | |
dc.publisher.country | CH | |
dc.subject.ocde | https://purl.org/pe-repo/ocde/ford#5.02.04 | |
dc.identifier.doi | https://doi.org/10.1007/s10588-021-09331-2 | |
ulima.cat | OI | |
ulima.autor.afiliacion | Universidad de Lima | |
ulima.autor.carrera | No figura en la lista del año 2021 | |
dc.identifier.isni | 0000000121541816 | |
dc.identifier.scopusid | 2-s2.0-85105507886 |
Ficheros en el ítem
Ficheros | Tamaño | Formato | Ver |
---|---|---|---|
No hay ficheros asociados a este ítem. |
Este ítem aparece en la(s) siguiente(s) colección(ones)
-
Investigadores externos [102]