Business process management heuristics in IT service management: a case study for incident management
How to cite
Pereira, R., de Vasconcelos, J. B., Rocha, Á. & Bianchi, I. S. (2021). Business process management heuristics in IT service management: a case study for incident management. Computational and Mathematical Organization Theory, 27, 264-301 https://doi.org/10.1007/s10588-021-09331-2Publisher
SpringerResearch area / line
Desarrollo empresarial / Estrategias y comportamiento empresarialCategory / Subcategory
PendienteSubject
Journal
Computational and Mathematical Organization TheoryISSN
1381-298XCollections
- Investigadores externos [102]
The following license files are associated with this item: