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Nueva estrategia para la gestión de calidad: implementación de cartas de servicios en una entidad pública peruana
(Universidad de Lima, 2015)
Acceso abierto
In the context of the Peruvian state modernization, entities and public managers have seen the need to optimize the services offered to citizens, currently demanding, short-term and high impact projects. In that sense, ...
Implementación de un sistema de gestión de la calidad para mejoras en la empresa
(Universidad de Lima, 2012)
Acceso abierto
Company A Canada, dedicated to the production and commercialization of assets tracking devices, faced the challenge of keeping the reorganization of its activities while implementing the ISO 9001 norm. A careful preliminary ...