Buscar
Mostrando ítems 1-2 de 2
Enfoque QFD para diseño de servicios en el sector de hotelería en Lima-Perú
(Universidad de Lima, 2021)
Acceso abierto
This research work will analyze the implementation of the QFD approach for the design of services in the hotel sector in Lima, Peru, in order to provide a new and improved delivery of this service, based on the growing ...
Los robots en el sector servicios
(Universidad de Lima, 2020)
Acceso abierto
This research details one of the applications that robots have nowadays in the service sector. Within this sector, specifically in the hotel industry, there is a trend towards the use of robots and artificial intelligence ...