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Service model based on Lean Service: Standardized Work and 5S to increase customer satisfaction in a veterinary SME
(Latin American and Caribbean Consortium of Engineering Institutions, 2023)
Acceso abierto
Companies in the veterinary services sector face the challenge of providing optimal customer service. This sector contributes 40% of the national Gross domestic product and concentrates 48% of formal employment. Considering ...
Warehouse Management model to reduce return rate applying Lean Manufacturing Techniques and Multicriteria ABC in a SMEs in the textile sector
(Association for Computing Machinery, 2023)
Acceso restringido
The textile industry represents 6.4% of the G.D.P., which has a high demand for orders with fast and correct deliveries. Nevertheless, there is a rate of returns that has been increasing in the last few years due to the ...
Implementing Lean Manufacturing and SLP tools to reduce order errors in a pharmaceutical warehouse in Peru
(Association for Computing Machinery, 2023)
Acceso restringido
The storage of pharmaceutical products is often complex, as multiple factors can determine whether a product can be sold to customers or must be discarded. It is here where the everyday problems of a warehouse are usually ...
Model to Increase the Level of Service Using the 5S Tools, Work Standardization, SLP and Demand Forecasting in a Peruvian Quick Commerce SME
(University of Houston-Downtown, 2023)
Acceso abierto
The digital sales market has grown significantly in recent years, especially during the global
pandemic. Quick commerce companies have gained popularity due to their ability to provide quality products
at the customer's ...
Production model based on lean manufacturing and SLP to increase productivity in an apparel sector MSME
(Latin American and Caribbean Consortium of Engineering Institutions, 2023)
Acceso abierto
In this scientific article, an integrated production model is presented to face the problems faced by a company in the clothing sector, which has low productivity, much lower than the industry standard. For this, in the ...
Increased Operational efficiency in an SME in the textile industry through a production model based on Lean, TPM, and SLP tools
(Latin American and Caribbean Consortium of Engineering Institutions, 2023)
Acceso abierto
The textile sector is positioned as one of the industries that generate a great economic impact in Peru, in addition to being a generator of many sources of work. However, in recent years there has been a low production ...
Increased machine efficiency through a production model integrating Lean tools and the ADKAR model in an SME of the metalworking industry
(Latin American and Caribbean Consortium of Engineering Institutions, 2023)
Acceso abierto
Each country's metalworking industry has much economic development, providing companies with jobs and new products. However, companies have different problems in improving various aspects such as production, quality, and ...
Production management model based on LEAN, TPM, DDMRP, and change management tools to reduce lead times in an SME in the garment manufacturing sector
(Latin American and Caribbean Consortium of Engineering Institutions, 2023)
Acceso abierto
Currently, SMEs are unable to meet the needs of customers, presenting problems for the delivery of complete orders on time. Based on an analysis of continuous improvement tools and integration of change management within ...
Application of Lean Manufacturing tools under DMAIC approach to increase the NPS in a real estate company: A Research in Peru
(Association for Computing Machinery, 2022)
Acceso restringido
The growing importance of continuous improvement in companies, focusing on the customer and greater competitiveness, the present research aims to propose a model based on Lean Manufacturing through the application of DMAIC ...
Integrated Lean BPM model to increase customer loyalty in a last-mile courier
(Association for Computing Machinery, 2022)
Acceso restringido
With the accelerated growth of online shopping, especially as a result of the Covid 19 pandemic, concern about offering a good quality delivery service has also grown. This has increased competition in this sector from the ...