Listar Tesis por autor "Barrera Escobar, Katherine Juvitza"
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Calidad de servicio percibida y el precio como factores que determinan la satisfacción del cliente en supermercados
Barrera Escobar, Katherine Juvitza; Gutiérrez García, Rosa Guadalupe (Universidad de Lima, 2021)Acceso abiertoCurrently, the retail sector considers of vital importance the gap that is established between the expectations and perceptions of customers within their shopping experience, which are influenced by various factors, both ...