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Service model based on lean service and TQM to reduce returns in SME from the mass consumption sector
(Universidad de Lima, 2026)
This research addresses the problem of high return rates in a small and medium-sized enterprise (SME) from the mass consumption sector in Peru. In a context of inflation and rising costs, returns generate significant ...
Operational model to improve on-time delivery: a peruvian case study in metalworking smes integrating lean tools and TPM
(Universidad de Lima, 2026)
This study carries out a data analysis and economic evaluation with the aim of determining the feasibility of implementing the proposed engineering tools. To this end, the background, the state of the art of the project, ...
A lean-based production model for defect reduction in textile SMES: a case study in emerging markets
(Universidad de Lima, 2026)
This research develops the application and validation of an operations model that addresses the root causes of the high number of defective products and unproductive minutes in a textile company, specifically in the garment ...
Mejora del Fill Rate mediante herramientas lean y rediseño ergonómico en una microempresa de metalmecánica en Perú
(Universidad de Lima, 2026)
El principal objetivo de este estudio fue mejorar el Fill Rate (tasa de cumplimiento de pedidos) de una microempresa del sector metalmecánico de Perú para su producto topper de MDF, el cual presentaba un valor de 81,2% ...
Importance of responsiveness in the quality of service in an hvac maintenance company in Metropolitan Lima applying the servqual model
(Universidad de Lima, 2025)
The article presents the results and discussions of the application of the SERVQUAL model carried out in a company dedicated to the maintenance, installation and repair of air conditioning systems (HVAC) in Metropolitan ...
Estudio de prefactibilidad para la elaboración de cuero a base de orujo de uva para la comercialización de carteras (marroquinería)
(Universidad de Lima, 2025)
Acceso restringido
El objetivo principal de este proyecto de investigación es evaluar la viabilidad técnica, financiera, económica, social, medioambiental y de mercado para la elaboración de cuero del orujo de uva para la comercialización ...
Enhancing productivity in agricultural packing operations through TPM and lean manufacturing: a case study of asparagus processing in Peru
(Universidad de Lima, 2025)
Acceso abierto
This study evaluates the application of Total Productive Maintenance (TPM) and Lean methodologies in the Peruvian agricultural sector, focusing on asparagus packing operations. To this end, it develops an innovative model ...
Lean management practices applied in retail sector businesses: a systematic review of literature
(Universidad de Lima, 2025)
Acceso abierto
Retailers face a series of problems due to the increase in electronic competition and the change in consumer habits caused by the global situation. Given this, a possible solution is the application of Lean tools, ...
Service model based on lean tools to improve order fulfillment rate in a SMES in the commercial sector
(Universidad de Lima, 2025)
Acceso abierto
The commercial sector has experienced steady growth in recent years. However, there are problems within logistics that are detrimental to customer satisfaction; the objective of companies is to deliver orders on time and ...
A lean production model to enhance operational efficiency in textile SMES: a case study
(Universidad de Lima, 2025)
Acceso abierto
This research focuses on the application of a comprehensive lean production model to improve the root causes that cause the low efficiency rate within the sewing line of a textile SME. It can be confirmed that the ...